Privacy policy

Overview
We take processing of your personal data very seriously and it's important for us to ensure the protection of them when using our services. This privacy policy sets out to explain how we process and use the personal data you leave and/or provide when visiting our site and using our services.

Collection of personal data
You'll always be informed in connection with the collection of your personal data, either by submitting the personal data yourself or by accepting our use of cookies. Personal data may include your name, email address, similar identification data, information about an online purchase and your navigation on our site. We're collecting your personal data when:

- You make a purchase on our webshop
- You sign up for our newsletter
- You actively engage with the site in another way

Please note, that your personal data will only be collected and registered in one place even though you use your email address in more than one of the above cases. This way your information is already stored when you shop with us, and you won't receive the same marketing material more than once.

Use of personal data
We use the personal data collected in connection with:

- Completion of orders on our webshop
- Sign-ups for our newsletter
- Send-outs of other marketing material, including invitations to events and discount codes
- Overview of purchase history
- Statistics
- Other marketing initiatives

We won't use your personal data to send marketing material or newsletters unless you have given your consent already. Keeping statistics about our users' use of our site and which products our users prefer helps us improve our site - this data doesn't contain personal data. We don't sell or disclose information about how our users navigate and use our site, neither information about your purchase history to third parties.

Transfer of data to other controllers
Generally, we don't transfer your personal data to third parties without your consent. However, information used for delivery of goods will be transferred to our shipping partners. Under specific circumstances in regards to legislation, it might be necessary to transfer information to public authorities or the police - e.g. information may be disclosed to the police in case of suspicion of credit card fraud.

Disclosure of data to data processors
The personal data you're sharing with us is disclosed to our partners who deliver services on behalf of us - e.g. in relation to sending out newsletters. These partners only process the personal data on behalf of us and in accordance with our high security standards.

Removal or deletion of your personal data
Your personal data will be deleted when we no longer need to process them in relation to one or more of the purposes set out in the above section 'use of data' - the data might be processed and stored for a longer period in anonymized form though.

Use of cookies
We use cookies on our site. Please find our full Cookie Policy here for more info about our use of cookies.

Your security
We do our very best to protect your personal data. We secure your personal data through technical and organisational security measures in order to protect them from unauthorized access, manipulation, destruction and deletion/loss of information.

Your rights
If you wish to know of the personal data about you that we process you're at any time entitled to - though with certain legislative exceptions. You have the right to object to the collection and further processing of your personal data including profilling/automated decision-making. You always have the right to have your personal data rectified, erased or blocked. Furthermore, you have the right to receive the information about you that you've provided to us, and the right to have this information transmitted to another data controller.

Withdrawal of consent
You may, at any time, withdraw any consent you have given and we'll delete your personal data. Please contact us via email hello@tour-lava.com if you wish to withdraw your consent.

Links to other websites
Our site contains links to other websites or to integrated sites. We can't be held responsible for the content of the websites of other companies or for the practices of such companies regarding the collection of personal data. When visiting other websites, you should therefore read their policies on the protection of personal data and other relevant policies.

Amendment of data
Please contact us at hello@tour-lava.com if you want us to update, amend or delete the personal data that we've recorded about you, wish to get access to the data being processed about you, or if you have any questions regarding this privacy policy.

Complaints
If you wish to appeal against the processing of your personal data, please contact us by email as indicated above. You may also contact the Data Protection Agency, Borgergade 28, 5.,1300 Copenhagen K.